Clear about the information you choose to share.

Last updated: 18 September 2026.

Information we collect

Focal may collect the information you provide through an enquiry, consultation request or property alert, including your name, contact details, property interests and the message you choose to send. Technical website usage information may also be collected through Google Analytics 4.

How we use it

We use the information to respond to your request, provide relevant property information, manage communications and improve our services. Marketing communication will only be sent where permitted, and each marketing message will provide a practical way to unsubscribe.

VaultRE and service providers

Website enquiries may be securely recorded in Focal’s VaultRE account and processed by providers supporting hosting, email delivery, analytics and property publication. Only the information required for the relevant service should be transferred.

Google Maps

The contact page may load an interactive Google Map to show our office location. When the map loads, Google may receive technical information such as your internet address, browser details and map interactions under Google’s own privacy terms. You can use the written address instead if you prefer not to load the map.

Website analytics

Google Analytics 4 helps Focal understand how the website is found and used. It may record pages viewed, general device and browser information, referral sources, approximate location and website interactions. Focal does not intentionally send the content of an enquiry, your name, email address or telephone number to Google Analytics. Google processes analytics information under its own privacy terms, and browser controls can be used to restrict or remove analytics cookies.

Access, correction and complaints

To request access or correction, withdraw marketing consent, or raise a privacy concern, contact contact@focalrealestate.com.au or call (07) 3208 6222.